Terms & Conditions

1. About Kaanuro Group

Kaanuro Group Pvt. Ltd. operates an online platform through which customers can view and purchase herbal, Ayurvedic, wellness, personal-care, and other products offered by the Company, subject to the applicable product category and regulatory requirements.

The products and services available on the website may change from time to time.

Where a product falls within a regulated category, including Ayurvedic or other medicinal products, the Company will offer such products subject to applicable laws, licences, approvals, standards, labelling requirements, and regulatory requirements.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services purchased through digital or electronic networks in India.

2. Definitions

For these Terms:

• "Website" means the Kaanuro Group website and all associated pages, features, and services.
• "Company", "we", "us", or "our" means Kaanuro Group Pvt. Ltd.
• "User", "you", or "your" means any person who accesses, browses, registers on, or purchases products through the Website.
• "Customer" means a User who purchases or attempts to purchase products through the Website.
• "Products" means the herbal, Ayurvedic, wellness, personal-care, or other products listed for sale on the Website.
• "Order" means a request submitted by a Customer to purchase one or more Products.

3. Acceptance of These Terms

By accessing or using the Website, you agree to comply with these Terms, our Privacy Policy, and any additional terms applicable to particular products, services, promotions, or features.

These Terms constitute an electronic agreement between you and Kaanuro Group Pvt. Ltd. and do not require a physical signature.

We may update these Terms from time to time. The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

4. Eligibility

You must have the legal capacity to enter into a binding contract under applicable Indian law to place an order through the Website.

If you are not legally competent to enter into a contract, you may use the Website only with the involvement and consent of a parent or legal guardian where required by law.

By using the Website, you represent that the information you provide is accurate and that you have the legal authority to use the Website and place orders.

5. Website Services

The Website may allow Users to:

• Browse Products.
• View product descriptions, prices, images, and other information.
• Create and manage an account.
• Log in using supported authentication methods, including OTP where available.
• Add Products to a shopping cart.
• Place orders.
• Make payments through available payment methods.
• Track orders where tracking information is available.
• Submit product reviews and ratings.
• Contact the Company through available contact forms or communication channels.
• Access other features introduced by the Company from time to time.

We reserve the right to add, modify, suspend, or discontinue any Website feature or service where permitted by law.

6. User Registration and Account

Certain Website features may require registration.

When creating an account, you agree to provide accurate, current, and complete information.

You are responsible for:

• Providing correct personal information.
• Maintaining the accuracy of your account information.
• Keeping access to your account and OTP/login credentials secure.
• Not sharing authentication credentials with unauthorized persons.
• Not allowing another person to use your account for unlawful purposes.
• Informing us promptly if you suspect unauthorized access to your account.

You are responsible for activities performed through your account, except where caused by circumstances for which you are not legally responsible.

We may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity, or violation of these Terms.

7. OTP and Authentication

Where OTP-based authentication is available, the OTP sent to the registered mobile number or other supported contact method is intended to verify the User.

You must not:

• Attempt to obtain another person's OTP.
• Share your OTP with another person.
• Attempt to bypass authentication mechanisms.
• Use automated or fraudulent methods to generate authentication requests.

The Company is not responsible for delays or failures caused by telecommunications networks, mobile operators, or other third-party service providers.

8. Product Information

We make reasonable efforts to provide accurate information about our Products, including:

• Product name.
• Description.
• Ingredients, where applicable.
• Product quantity.
• Price.
• Images.
• Directions for use.
• Storage information.
• Warnings and precautions.
• Availability.

However, product appearance, packaging, colour, texture, or other characteristics may vary due to manufacturing batches, natural ingredients, seasonal variations, photography, or display settings.

The actual product label and packaging should be relied upon for mandatory product information, including dosage, directions for use, warnings, ingredients, batch information, manufacturing details, expiry date, and storage instructions.

For regulated Ayurvedic/Siddha/Unani medicines, applicable regulatory requirements govern matters such as product classification, licensing, formulation, safety, and permitted indications.

9. Herbal and Medicinal Product Disclaimer

Our Products may contain herbal or traditional ingredients and may be intended for wellness, personal care, or medicinal purposes depending on their individual classification.

Information on the Website regarding herbs, ingredients, traditional practices, wellness, or Products is provided for general informational purposes.

Unless expressly stated and legally permitted, Website content should not be interpreted as individualized medical advice, diagnosis, or treatment.

Before using a herbal or medicinal Product, you should consult a qualified healthcare professional if you:

• Are pregnant or breastfeeding.
• Have an existing medical condition.
• Are taking prescription or other medicines.
• Have known allergies or sensitivities.
• Are purchasing a Product for a child or another person requiring special medical consideration.

You should follow the directions, dosage, warnings, precautions, and other instructions stated on the Product label.

Do not exceed the recommended dosage.

The Company does not guarantee that a Product will produce a particular result for every individual.

10. Product Availability

All Products displayed on the Website are subject to availability.

We may:

• Change Product availability.
• Limit quantities.
• Discontinue Products.
• Temporarily remove Products.
• Correct inaccurate stock information.

If a Product becomes unavailable after an Order has been placed, we may cancel the unavailable portion of the Order and provide an applicable refund.

11. Prices and Taxes

Product prices displayed on the Website may change from time to time.

The price applicable to an Order will generally be the price displayed when the Order is placed, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges, delivery charges, or other fees will be displayed where applicable before completion of the Order.

If an obvious technical, typographical, or pricing error occurs, we reserve the right to correct the error and, where permitted by law, cancel an affected Order.

12. Placing an Order

When you place an Order, you are making an offer to purchase the selected Products.

An Order confirmation or acknowledgement does not necessarily constitute final acceptance of the Order.

We reserve the right to accept, reject, or cancel an Order where permitted by law, including where:

• The Product is unavailable.
• Product information or price contains an obvious error.
• The Order appears fraudulent or unauthorized.
• Customer information is inaccurate or incomplete.
• Delivery to the provided location is unavailable.
• The Order violates these Terms.
• Technical or payment-processing problems occur.

If an Order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

13. Payment

Where online payment is available, payments may be processed through authorized third-party payment service providers.

Available payment methods may include those displayed on the Website at the time of purchase.

You agree that:

• Payment information provided by you must be accurate.
• You must be authorized to use the selected payment method.
• You must not use fraudulent payment methods.
• You must not attempt unauthorized transactions.

The Company does not generally store complete debit-card, credit-card, or banking credentials on its own servers unless expressly stated otherwise.

Payment processing may be subject to the terms and policies of the relevant payment service provider.

14. Order Confirmation and Tracking

After placing an Order, you may receive an order confirmation through the contact information provided by you.

Where tracking is available, tracking information may be provided after the Order has been dispatched.

Tracking information is generally provided by the applicable logistics or courier partner, and the Company does not guarantee that tracking information will always update in real time.

15. Shipping and Delivery

We will make reasonable efforts to deliver Products to the shipping address provided by you.

Delivery time may vary depending on:

• Delivery location.
• Product availability.
• Courier/logistics partner.
• Weather.
• Public holidays.
• Transportation conditions.
• Government restrictions.
• Other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address, phone number, and other required information.

We are not responsible for delivery failures caused by an incorrect or incomplete address or other information supplied by the Customer.

Where an Order is shipped in multiple packages, separate shipments may be made.

16. Delivery Issues and Damaged Packages

Customers should inspect packages upon delivery.

If a package appears damaged, opened, tampered with, or otherwise compromised, you should:

1. Take photographs or other evidence of the package.
2. Contact Kaanuro Group customer support as soon as reasonably possible.
3. Provide the Order number and relevant details.
4. Provide photographs, videos, or other evidence if requested.

Any claim regarding damaged, incorrect, missing, or defective Products will be investigated in accordance with our applicable Return & Refund Policy and applicable law.

17. Cancellation, Return and Refund

Orders, cancellations, returns, replacements, and refunds are subject to our separate Cancellation Policy and Return & Refund Policy, where applicable.

Certain Products, particularly consumable, herbal, medicinal, personal-care, or hygiene-sensitive Products, may be subject to restrictions on return after delivery for safety, quality-control, hygiene, or regulatory reasons.

Nothing in this section is intended to restrict any consumer right or statutory remedy that cannot legally be excluded.

Customers should review the applicable Return & Refund Policy before placing an Order.

18. Promotions and Discounts

Kaanuro Group may offer promotional codes, discounts, special offers, or other campaigns.

Each promotion may have specific conditions, including:

• Validity period.
• Eligible Products.
• Minimum Order value.
• Maximum discount.
• Usage limits.
• Customer eligibility.
• Other restrictions.

Unless expressly stated, promotional offers cannot be combined.

We reserve the right to correct obvious errors and modify or withdraw promotions where permitted by law.

19. Product Reviews and Ratings

Where the Website allows reviews or ratings, Users may submit genuine feedback regarding Products purchased or used by them.

Reviews must not:

• Contain false or misleading information.
• Impersonate another person.
• Contain unlawful, abusive, threatening, defamatory, obscene, or discriminatory content.
• Include another person's private or sensitive information without authorization.
• Contain malware or malicious code.
• Promote unrelated businesses or products.
• Be submitted in exchange for fraudulent manipulation of ratings or reviews.

We may moderate, refuse, or remove reviews that violate these Terms or applicable law.

A review may remain visible after an Order or User account is cancelled where appropriate.

20. User Submissions

If you voluntarily submit comments, suggestions, feedback, photographs, reviews, or other content to us, you represent that:

• You have the right to submit the content.
• The content does not infringe another person's intellectual property or privacy rights.
• The content is not unlawful, defamatory, misleading, or fraudulent.

By submitting content that you choose to make publicly available, you grant Kaanuro Group a non-exclusive, royalty-free licence to use, reproduce, display, publish, adapt, or distribute that content for operating, promoting, or improving our services, subject to applicable law and our Privacy Policy.

We do not claim ownership of your original intellectual property merely because you submit it to us.

21. Intellectual Property

All Website content owned or licensed by Kaanuro Group, including:

• Company name.
• Logos.
• Trademarks.
• Product names.
• Text.
• Product descriptions.
• Photographs.
• Graphics.
• Videos.
• Website design.
• Software.
• Icons and other visual elements.

is protected by applicable intellectual-property laws.

You may access and use the Website for personal and lawful purposes.

You must not, without our prior written permission:

• Copy substantial Website content.
• Reproduce our branding or trademarks.
• Modify or create derivative works from Website content.
• Scrape or systematically collect Website content.
• Sell or commercially exploit Website content.
• Reverse engineer Website software where prohibited by law.

22. Prohibited Activities

You agree not to use the Website to:

• Commit or facilitate unlawful activities.
• Create fraudulent accounts.
• Provide false or misleading information.
• Place fraudulent Orders.
• Abuse promotional offers.
• Attempt unauthorized access to accounts or systems.
• Bypass security or authentication mechanisms.
• Introduce viruses, malware, or harmful code.
• Interfere with Website operation.
• Probe, scan, or test Website security without authorization.
• Scrape or automatically collect Website data without permission.
• Impersonate another person or organization.
• Infringe intellectual-property rights.
• Harass, threaten, defame, or abuse another person.
• Collect personal information about other Users without authorization.
• Use the Website to distribute unlawful or harmful material.
• Engage in activities that disrupt our service providers or infrastructure.
• Resell Products where such activity is prohibited by the Company or applicable law.
• Use the Website in violation of applicable Indian law or regulations.

23. Third-Party Services

The Website may use third-party services such as:

• Payment processors.
• Courier and logistics providers.
• Hosting providers.
• Analytics providers.
• Authentication or communication services.
• Other technology providers.

Third-party services may operate under their own terms and privacy policies.

Kaanuro Group is not responsible for independent actions, availability, security, or policies of third-party services to the extent permitted by applicable law.

24. Privacy

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect.
• Why we collect it.
• How we use it.
• How we protect it.
• When information may be shared.
• Your applicable privacy rights.

The Privacy Policy should be read together with these Terms.

25. Website Availability and Security

We make reasonable efforts to maintain the Website, but we do not guarantee that the Website will always be:

• Available without interruption.
• Error-free.
• Completely secure.
• Free from viruses or other harmful components.

The Website may be temporarily unavailable due to maintenance, technical problems, security incidents, network failures, or circumstances beyond our reasonable control.

26. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its general informational content are provided on an "as available" basis.

We do not guarantee that:

• Website information will always be complete or error-free.
• The Website will always operate without interruption.
• Every Product will be suitable for every individual.
• A Product will produce a particular health or wellness outcome.
• Website content constitutes personalized medical advice.

Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot legally be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Kaanuro Group Pvt. Ltd. will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the Website or Products.

This limitation does not apply to liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to deprive a consumer of rights or remedies available under applicable consumer-protection laws.

28. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kaanuro Group Pvt. Ltd., its directors, officers, employees, agents, and service providers from claims, losses, liabilities, costs, or expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the Website.
• Your fraudulent activities.
• Your infringement of another person's intellectual-property rights.
• Content submitted by you that infringes the rights of another person.
• Your violation of applicable law.

This provision does not limit any statutory rights available to consumers.

29. Suspension or Termination

We may suspend or terminate your account or restrict your access to the Website where permitted by law if:

• You violate these Terms.
• You engage in fraudulent or unlawful activity.
• You provide materially false information.
• Your activity threatens Website security.
• Your activity causes harm to other Users or the Company.
• We are required to do so by law.

Termination will not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination, including intellectual-property, disclaimer, limitation-of-liability, indemnification, and dispute-related provisions, will continue to apply to the extent permitted by law.

30. Force Majeure

Kaanuro Group will not be responsible for delay or failure to perform an obligation caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Floods.
• Fires.
• Severe weather.
• Epidemics or pandemics.
• War.
• Civil unrest.
• Government restrictions.
• Strikes.
• Transportation disruptions.
• Courier failures.
• Internet or telecommunications failures.
• Other events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the effect of such circumstances.

31. Governing Law

These Terms are governed by the laws of India.

Subject to mandatory consumer-protection rights and applicable law, disputes arising from these Terms or the use of the Website will be subject to the jurisdiction of the competent courts in India.

Nothing in these Terms prevents a consumer from exercising a statutory right or remedy available under applicable law.

32. Dispute Resolution

If you have a complaint or dispute, we encourage you to first contact Kaanuro Group so that we can attempt to resolve the issue promptly.

You should provide:

• Your name.
• Order number, if applicable.
• Contact information.
• Details of the complaint or dispute.
• Relevant supporting documents.

We will make reasonable efforts to resolve complaints through our customer-support and grievance-handling process.

Nothing in this section limits any right available to a consumer under applicable law, including the right to approach an appropriate consumer dispute redressal forum.

33. Notices and Communications

We may communicate with you through:

• Email.
• SMS.
• OTP messages.
• Phone calls.
• Website notifications.
• Other contact information provided by you.

Transactional communications, such as Order confirmations, payment notifications, delivery updates, and account-security messages, may be sent when necessary to provide our services.

Promotional communications will be handled in accordance with applicable law and our Privacy Policy.

You may opt out of promotional communications where applicable.

34. Grievance and Customer Support

For questions, complaints, Order-related issues, or other concerns, you may contact us using the details below.

For privacy-related requests, please refer to our Privacy Policy.

35. Entire Agreement

These Terms, together with the Privacy Policy and any other policies expressly incorporated into them, constitute the agreement governing your use of the Website and related services, subject to applicable law.

Additional terms may apply to specific Products, promotions, services, or features.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain effective.

37. Waiver

If Kaanuro Group does not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce the provision later.

A waiver of one provision or breach does not constitute a waiver of another provision or breach.

38. Changes to These Terms

We may revise these Terms when necessary because of:

• Changes to our Products or services.
• Changes to Website functionality.
• Changes to our business practices.
• Changes in applicable laws or regulations.
• Security or operational requirements.

The revised Terms will be published on this page with the updated date.

Users should periodically review this page for changes.