Privacy Policy

1. About KAANURO GROUP PRIVATE LIMITED

2. Information We Collect

We may collect personal information when you register on our website, place an order, contact us, submit a review, or otherwise interact with our website.

2.1 Account and Registration Information

When you create an account, we may collect:

• Full name
• Mobile phone number
• Email address
• Password or authentication-related information
• OTP verification information
• Account-related information

Passwords, where applicable, should be stored using appropriate security measures and should not be stored in plain text.

2.2 Order Information

When you place an order for our products, we may collect information necessary to process and deliver the order, including:

• Customer name
• Mobile number
• Email address
• Delivery address
• City
• State
• Postal/PIN code
• Products ordered
• Order quantity
• Order status
• Order date and related transaction/order records

2.3 Contact and Enquiry Information

If you contact us through our Contact Us or enquiry form, we may collect:

• Name
• Email address
• Phone number
• Subject
• Message or enquiry details
• Any other information voluntarily provided by you

We use this information to respond to your enquiry and provide appropriate assistance.

2.4 Product Reviews

If you submit a product review or rating, we may collect and display information associated with your review, such as:

• Name or display name
• Product rating
• Review content
• Date of review

You should avoid including sensitive or unnecessary personal information in a public product review.

2.5 OTP Information

We may use OTP-based verification to verify your mobile number or account.

We may process information related to OTP requests and verification, including:

• Mobile number
• OTP verification status
• OTP request time
• Verification or authentication records

OTP values should be used only for the intended verification process and should not be retained longer than reasonably necessary.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• General website usage information
• Technical logs and security-related information

This information may be used to operate, secure, maintain, and improve our website.

4. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Website usage information
• Device and browser information
• Approximate location information
• Pages visited
• Traffic source
• Interaction and engagement information

We use analytics information to understand website performance, improve user experience, identify technical issues, and understand general visitor behaviour.

Google Analytics may process information according to Google's own policies and terms.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly
• Maintain user sessions
• Remember preferences
• Support login functionality
• Improve website performance
• Understand website usage through analytics
• Improve user experience
• Support website security

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies.

6. How We Use Personal Information

KAANURO GROUP PRIVATE LIMITED may use collected information for the following purposes:

• Creating and managing user accounts
• Verifying user identity through OTP
• Processing product orders
• Managing order status
• Arranging product delivery
• Communicating with customers regarding their orders
• Responding to enquiries and customer support requests
• Managing product reviews and ratings
• Improving our products and services
• Improving website functionality and user experience
• Analysing website traffic and usage
• Maintaining website security
• Detecting and preventing fraud, abuse, or unauthorised activity
• Maintaining business and transaction records
• Complying with applicable legal and regulatory requirements

We will use personal information only for lawful and reasonably necessary purposes.

7. Product Orders and Delivery

When you place an order through our website, we use the information provided by you to process and fulfil your order.

Your information may be used for:

• Confirming your order
• Preparing your order
• Contacting you regarding your order
• Arranging delivery
• Providing delivery-related updates
• Handling cancellations, returns, replacements, or customer support where applicable

We may share the information reasonably necessary for delivery with delivery, logistics, courier, or fulfilment service providers.

8. Payments

9. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted service providers and third parties, including:

• Delivery and courier partners
• Website hosting providers
• Cloud and infrastructure providers
• OTP/SMS service providers
• Analytics service providers
• Website security and technical service providers
• Customer support service providers
• Professional advisers
• Government authorities or law-enforcement agencies where required by applicable law

Third parties may process information only for legitimate and relevant purposes associated with the services they provide to us, subject to applicable contractual or legal requirements.

10. OTP and Communication Services

Where OTP verification is provided through an external SMS or communication service provider, the relevant mobile number and necessary verification information may be processed by that service provider.

We use such services only for legitimate purposes such as account verification, authentication, security, and related website functionality.

We do not currently use SMS or WhatsApp for promotional marketing.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• Other reasonably foreseeable security risks

Security measures may include access controls, authentication mechanisms, secure communication, password protection, logging, and other appropriate technical safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Providing our products and services
• Maintaining user accounts
• Processing and managing orders
• Handling customer support
• Maintaining business records
• Resolving disputes
• Preventing fraud and misuse
• Complying with legal and regulatory obligations

When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or securely dispose of it.

13. User Rights

Subject to applicable law, users may have rights regarding their personal information, including the right to:

• Request information about the processing of their personal data
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise concerns or complaints regarding the processing of personal information
• Exercise other rights available under applicable data-protection law

Requests may be submitted using the contact details provided in this Privacy Policy.

We may request appropriate information to verify your identity before processing certain requests.

14. Withdrawal of Consent

Where processing of personal information is based on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

To withdraw consent or raise a privacy-related request, contact us at:

We may explain any consequences where withdrawal of consent affects our ability to provide a particular service.

15. Children's Privacy

Our website is intended for general users and is not specifically designed to collect personal information from children.

Under applicable Indian data-protection law, a child means an individual who has not completed eighteen years of age.

Where applicable, we will take reasonable measures concerning the processing of children's personal data as required by law.

If you believe that personal information relating to a child has been collected improperly, please contact us.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

KAANURO GROUP PRIVATE LIMITED is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Data-processing practices
• Third-party services
• Security practices
• Applicable laws and regulations

When we make material changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

18. Contact and Privacy Complaints

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us.

We will review and respond to privacy-related requests and complaints in accordance with applicable law.

19. Consent

By using our website and providing personal information, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will obtain consent through an appropriate mechanism.

You may withdraw consent where applicable using the mechanisms made available by us or by contacting us through the details provided above.