Shipping & Delivery Policy

1. Our Shipping Commitment

At Kaanuro Group, we take reasonable care to ensure that your products are packed securely and delivered to you in good condition.

Before dispatch, orders may undergo appropriate order verification, product inspection, and packaging checks.

We use suitable packaging materials and logistics services to help protect products during transportation.

However, once an order has been handed over to a third-party logistics provider, delivery is also subject to the logistics provider's operations and circumstances beyond our reasonable control.

2. How Does the Delivery Process Work?

Once you place an order through our website:

1. Your order is received and processed by our system.
2. The order details are verified where required.
3. The ordered products are prepared for dispatch.
4. Products are checked and appropriately packed.
5. The package is handed over to our logistics/courier partner.
6. The logistics partner transports the package to the delivery address provided by you.
7. The order is delivered to you.

Where tracking is available, tracking information may be provided after the order has been dispatched.

3. Shipping Locations

Kaanuro Group currently ships products to eligible delivery locations within India.

Delivery availability depends on the serviceability of the PIN code and the availability of our logistics partners.

Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.

We reserve the right to modify our serviceable delivery locations from time to time.

4. Order Processing Time

Orders are generally processed within 1–2 business days after the order is successfully received and verified.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may be longer during:

• Festivals and holidays.
• Promotional or sale periods.
• High-volume order periods.
• Unexpected operational disruptions.
• Circumstances beyond our reasonable control.

Processing time is separate from the actual shipping and delivery time.

5. Estimated Delivery Time

After an order has been dispatched, delivery time generally depends on the destination, PIN code, courier service, and other logistical factors.

Some locations may require additional time.

The estimated delivery date shown during checkout, in order confirmation, or through tracking information should be considered an estimate and not an absolute guarantee.

Delivery may take longer because of:

• Weather conditions.
• Natural disasters.
• Transportation disruptions.
• Public holidays.
• Courier delays.
• Incorrect or incomplete delivery information.
• High order volumes.
• Government restrictions.
• Remote delivery locations.
• Technical or system issues.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that your order reaches you as soon as reasonably possible.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering or checkout process before the order is completed.

Shipping charges may depend on factors such as:

• Delivery location.
• Order value.
• Package weight.
• Package dimensions.
• Shipping method.
• Applicable logistics charges.

The final shipping charge applicable to your order will be communicated before order completion where applicable.

7. Order Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

Tracking details may be communicated through the contact information associated with your order.

You may also be able to view your order status through the My Orders/Order Tracking section of your account, if such functionality is available on the Website.

Please note that tracking information is provided by our logistics partner and may take some time to update after dispatch.

8. Delivery Attempts

Our logistics partner may contact you by phone or through other available communication methods when attempting delivery.

Please ensure that:

• Your phone number is correct.
• Someone is available to receive the package.
• The delivery address is accurate.
• The delivery location is accessible to the courier.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the logistics partner may make additional delivery attempts according to its procedures.

If an order is returned to our warehouse because delivery could not be completed, additional shipping charges or other conditions may apply to any subsequent re-shipment, where permitted by law.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at the time of placing an order.

This includes:

• Full name.
• Complete address.
• PIN code.
• City and state.
• Valid mobile number.
• Any other information necessary for successful delivery.

Kaanuro Group will not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you identify an error in your delivery address after placing an order, contact us as soon as possible.

We will attempt to update the address where operationally possible, but we cannot guarantee that an address can be changed after the order has been processed or dispatched.

10. Damaged or Tampered Packages

We take reasonable precautions to protect Products during shipping.

If you receive a package that appears to be:

• Damaged.
• Opened.
• Tampered with.
• Wet or otherwise compromised.

Please document the condition of the package and contact us as soon as reasonably possible.

You may be requested to provide:

• Order number.
• Photographs of the package.
• Photographs of the Product.
• Unboxing photographs or video, where available.
• Other information required to investigate the issue.

Claims relating to damaged or incorrect Products will be handled according to our Return & Refund Policy and applicable law.

11. Missing or Incorrect Products

If you receive:

• A Product different from what you ordered.
• A missing Product.
• An incomplete order.
• A visibly damaged Product.

Please contact us as soon as reasonably possible after delivery.

We may request relevant information or evidence to verify the issue.

After verification, we may provide an appropriate remedy, such as replacement, refund, or another resolution, subject to our Return & Refund Policy and applicable law.

12. Multiple Shipments

We generally try to ship Products in an order together.

However, depending on product availability, warehouse operations, packaging requirements, or logistics considerations, an order may occasionally be delivered in multiple shipments.

If your order is split into multiple shipments, you may receive separate tracking information where available.

13. Delivery Delays

We make reasonable efforts to meet estimated delivery timelines.

However, delivery dates are estimates and may be affected by circumstances outside our control, including:

• Severe weather.
• Natural disasters.
• Transportation disruptions.
• Strikes.
• Government restrictions.
• Public holidays.
• Courier or logistics issues.
• High-volume periods.
• Address-related issues.
• Technical failures.
• Other unforeseen circumstances.

Kaanuro Group will not be responsible for delays caused solely by circumstances beyond our reasonable control, subject to applicable law.

If we become aware of a significant delivery issue, we will make reasonable efforts to assist you in resolving it.

14. Undeliverable and Returned Shipments

An order may be returned to our warehouse by the logistics provider where:

• The address is incorrect or incomplete.
• The recipient is unavailable after applicable delivery attempts.
• The customer refuses delivery.
• The PIN code is found to be non-serviceable.
• The shipment cannot be delivered for logistical reasons.
• Other circumstances prevent successful delivery.

If a shipment is returned to us, we may contact you to determine whether re-delivery is possible.

Additional shipping charges may apply for re-shipment where permitted by law.

If re-delivery is not possible, any applicable refund will be handled according to our Return & Refund Policy.

15. Delivery to the Correct Address

Orders will be delivered to the shipping address entered by the customer during checkout.

The customer is responsible for ensuring that the delivery information is correct.

We recommend using an address where someone can reasonably receive the package during normal delivery hours.

Kaanuro Group is not responsible for a package delivered to the address provided by the customer where the delivery was correctly completed by the logistics provider.

16. Shipping Restrictions

Certain locations may have limited or no delivery service due to:

• Logistics restrictions.
• Remote or difficult-to-access locations.
• Government restrictions.
• Courier service limitations.
• Product-specific transportation requirements.
• Other operational limitations.

If we are unable to deliver an order to the selected location, we may contact you and provide an appropriate resolution.

17. Cash on Delivery

If COD is not displayed as an available option for your location or order, the order cannot be placed using COD.

COD availability may depend on:

• Delivery PIN code.
• Order value.
• Product category.
• Logistics partner.
• Customer order history.
• Other operational conditions.

Any applicable COD charges will be displayed before the order is confirmed.

18. Express Delivery

Express or priority delivery is available only where specifically offered on the Website or confirmed by Kaanuro Group.

Express delivery availability may depend on:

• Delivery location.
• PIN code.
• Product availability.
• Courier service availability.
• Order processing time.

Any additional express-delivery charges will be communicated before confirmation of the service.

An express delivery estimate remains an estimate and may be affected by circumstances beyond our reasonable control.

19. Contactless or Special Delivery Instructions

Where supported by our logistics partner, customers may provide reasonable delivery instructions.

However, the Company cannot guarantee that every special delivery instruction will be followed because final delivery is handled by the applicable logistics provider.

20. Shipping During Exceptional Circumstances

In exceptional circumstances, including natural disasters, severe weather, government restrictions, public-health emergencies, major transportation disruptions, or other events beyond our reasonable control, shipping and delivery services may be delayed or temporarily suspended.

If delivery services are temporarily unavailable for a particular location, we may suspend shipping to that location until services become available again.

21. Relationship With Return & Refund Policy

This Shipping & Delivery Policy explains how Products are processed and delivered.

It should be read together with our:

• Terms & Conditions
• Privacy Policy
• Return & Refund Policy
• Cancellation Policy, where applicable

If you receive a damaged, defective, incorrect, or incomplete order, please refer to our Return & Refund Policy for the applicable procedure.

22. Changes to This Shipping Policy

Kaanuro Group Pvt. Ltd. may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Shipping services.
• Logistics partners.
• Delivery locations.
• Shipping charges.
• Processing times.
• Business practices.
• Applicable laws or regulations.

Any updated version will be published on this page with a revised "Last Updated" date.

We recommend reviewing this page periodically for the latest information.